The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The cooked buffet breakfast was absolutely delightful, offering a wide selection of fresh and tasty foods that cater to all preferences.” view full review
Elegant & Cozy
“My room was beautifully designed, exuding elegance and warmth. The heat pump was already set to keep it comfortable upon my arrival.” view full review
Great Parking Space
“The ample amount of parking spaces provided made it so convenient for me while I was staying at the hotel.” view full review
Stunning Views!
“The curtains were thoughtfully designed, allowing me to enjoy the breathtaking mountain view from my bed while still having privacy.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Security
Luggage storage
Vending machines
Smoke detectors
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
Restaurant
Bar/ Lounge area
Children
Cots
Children's menu
Spa & Leisure
Sauna
Jacuzzi
Room features
Heating
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
27 Stanley Street,
Queenstown,
New Zealand,
9197,
Otago
Map view
street view
27 Stanley Street,
Queenstown,
New Zealand,
9197,
Otago
City landmarks
Cable Car
Skyline Queenstown
1.2
km
Zoo
Kiwi and Birdlife Park
1.2
km
Lake Wakatipu
680 m
Theme Park
Shotover Canyon Swing
680 m
Theme Park
Fear Factory Queenstown
790 m
Gforce Paragliding Skyline
G Force Paragliding
1.1
km
Gallery
ivy box art gallery
720 m
Shotover &
AJ Hackett Bungy
630 m
Cemetery
Queenstown Cemetery
1.1
km
Casino
SKYCITY Queenstown Casino
640 m
Rees St Marine Parade
Queenstown Underwater Observatory
690 m
Main Town Pier
KJet Queenstown
690 m
Nearby
Garden
Queenstown Garden
520 m
Square
Queenstown Mall
570 m
Rees Street
William Gilbert Rees Statue
370 m
Church
St Peter's Anglican Church
200 m
Torpedo 7
Southern Lakes Heliski
500 m
65 Beach St
Moa Statue
500 m
Gallery
Queenstown Arts Centre
270 m
19 Marine Parade Williams Cottage
Vesta Design
270 m
Gallery
Ivan Clarke Gallery
370 m
Gallery
Silver Fern Gallery
230 m
35 Camp St
Hetties Rock & Crystal Shop
350 m
Gallery
Artbay Gallery
290 m
Gallery
Central Art Gallery Queenstown-Julia Milley
520 m
Lake Hayes
500 m
Mall
O'Connells Shopping Centre
340 m
Store
Four Square Alpine
360 m
Golf Course
Queenstown Gardens Disc Golf
390 m
Church
St Joseph Parish
140 m
Restaurants
The Cookie Muncher Cookie Bar
450 m
18 Camp Street
Erik's Fish and Chips
430 m
13 Earl Street Opposite the Novotel
Fergbaker
230 m
40 Shotover Street
Hell Pizza
460 m
Searle Lane
Caribe Latin Kitchen
500 m
36 Ballarat Street
Searle Lane Bar and Rotisserie
530 m
15 Church Street
Balls and Bangles
500 m
15 Church Street
Hawker & Roll
480 m
38 Ballarat Street
King Made Noodles Queenstown
580 m
5 Athol Street
Life's a Grind Espresso
620 m
58 Stanley Street
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
7.2
Location
8.8
Service
7.6
Dining
6.7
Guest reviews
7.2/10
based on 9 reviews
4/5
based on 836 reviews
7.6
7.6/10 based on 3276 reviews
#46 of 62 hotels in Queenstown based on Tripadvisor
Joseph
United States,
March
2024
6.0/10
My stay at the hotel was a bit of a mixed bag. The rooms definitely need some updating as they looked tired and in need of maintenance. They were cold, the shower was broken, and overall cleanliness was lacking. On the bright side, the view from the top hotel rooms was lovely.
Rooms
5.0
The rooms were quite tired and could do with some maintenance. They were cold, the shower was broken, and cleanliness was not up to par. However, the view from the top hotel rooms was nice.
Service
6.0
The service at the hotel was a bit hit or miss. The Wi-Fi was great, and the staff were all very nice and helpful. However, there were instances where communication about room availability for future visits was unclear.
Location
8.0
The location of the hotel was excellent, just a 5-minute walk into town. It offered a clean environment with a great view and accessibility to city center shops and the airport.
Dining
5.0
The dining experience was average. While some classic Italian dishes were available, more variety and freshness in the offerings would have been appreciated. The price was decent considering the options available.
Facilities
7.0
The facilities at the hotel were standard.
Alan
United Kingdom,
December
2023
7.6/10
The hotel had a great view from spacious and airy rooms but appeared rather tired. It needs some updating, though it was not like the pictures showcased on the website or booking platform. The service was fantastic, with very friendly and attentive staff who kept us updated on the water situation throughout our stay. The location was perfect, offering good value for its proximity to the main area of Queenstown and the gondola. The dining experience had a great variety but some disappointing items. Definitely a place to consider for a pleasant stay.
Rooms
7.0
The rooms were spacious and airy with a great view, but the overall condition was rather tired and in need of updating.
Service
9.0
The staff was super friendly and very attentive to our needs, keeping us informed about important matters during our stay.
Location
9.0
The hotel's location was perfect, offering good value for being within walking distance of downtown Queenstown, providing a view of the lake and surrounding mountains.
Dining
6.0
The dining experience offered a lot of options but some items like powdered scrambled eggs and greasy bacon were disappointing.
Facilities
7.0
The facilities were generally good, but some areas could benefit from improvement.
Andy
United Kingdom,
September
2023
6.8/10
The hotel is conveniently near the city, offering comfortable rooms but with service that lacks friendliness. The location is excellent, being close to attractions and restaurants. The dining experience has some room for improvement, especially in terms of noise. Overall, a pleasant stay but with some drawbacks.
Rooms
7.0
The rooms, although slightly dated, are comfortable and clean.
Service
5.0
The staff had a tired attitude and lacked friendliness in interactions.
Location
9.0
The location is superb, near the city center and attractions.
Dining
6.0
The dining experience had some noise issues that affected the ambiance.
Facilities
7.0
The hotel offers basic facilities that meet the needs of guests.
Chris
United States,
September
2023
7.0/10
The hotel is tucked away in a dark corner, not as glamorous as the photos but still adequate. The rooms, although dated, provide decent comfort. On the downside, parking can be a challenge, having to rely on street parking at times.
Rooms
7.0
The rooms are dated but adequate.
Service
6.0
The service was a mix - from super friendly and attentive to somewhat uninterested. They did accommodate a room change, though.
Location
9.0
The location is perfect for exploring Queenstown, being right in the town center and close to the snow center.
Dining
7.0
The dining experience is good for the price, although the timing could be more accommodating.
Facilities
6.0
The hotel offers basic facilities, nothing extravagant.
Holly
United Kingdom,
July
2023
7.6/10
The hotel is nestled just a few minutes' walk from town and conveniently close to bus stops, making it a good spot for those without a car. The rooms, while semi-dated, are comfortable, clean, and spacious, providing absolute comfort. The service was lacking attentiveness at times, with a tired attitude from staff, though there were helpful recommendations for sightseeing. Dining options were plentiful, and the location was praised for its proximity to the city center and accessibility to various places.
Rooms
8.0
The rooms are semi-dated but are comfortable, clean, and spacious.
Service
6.0
While service lacked attentiveness at times, there were helpful recommendations for sightseeing.
Location
9.0
The hotel is only a few minutes walk to town and very close to bus stops.
Dining
8.0
Dining options were plentiful.
Facilities
7.0
Facilities include room service, dry cleaning, laundry, and tours/ticket assistance.
Dave
United Kingdom,
June
2023
7.4/10
The hotel is ideally located just a 5-minute walk from main attractions, with clean rooms and a very good onsite restaurant, although the staff service fell short in terms of customer service. The rooms, while clean, were old and in need of a makeover.
Rooms
7.0
The rooms were clean and located in a great spot, only a short walk from the main attractions.
Service
9.0
The staff was very helpful and more than made up for any shortcomings. They were friendly, professional, and created a room for our return visit.
Location
8.0
The location was very good, close to the town center and with comfortable rooms that offered views of the town and the lake from little balconies.
Dining
6.0
The dining experience was decent enough for the price paid, offering a nice selection of dishes, although it was not exceptional.
Facilities
7.0
The hotel had standard facilities, though they could benefit from some updates.
Marcus
United Kingdom,
June
2023
8.4/10
The hotel had warm and very comfortable rooms with all the needed facilities and a lovely lake view, but the excessive heat sometimes took away from the stunning scenery. The service was welcoming, efficient, and helpful. The location was perfect, within walking distance of the lakefront, shops, restaurants, and the Gondola, offering an excellent view of Queenstown center. The dining was worth the money but occasionally served lukewarm dishes. Overall, a great place to stay with minor heating issues and lukewarm dining experiences.
Rooms
8.0
The room was warm and very comfortable with all the facilities we needed, large, clean, and had a lake view. However, it was so incredibly hot it almost ruined the fact there was an amazing view as we had to keep the curtain closed.
Service
9.0
I felt welcomed and well looked after by the extremely efficient and friendly staff who even upgraded us.
Location
10.0
The location was perfect, within walking distance of the lakefront, shops, restaurants, and the Gondola, offering an excellent view of Queenstown center.
Dining
7.0
The dining was worth the money and generally very good, but some dishes were served lukewarm.
Facilities
8.0
Overall, the facilities met our needs well, although there were occasional heating issues.
William
United Kingdom,
June
2023
8.4/10
The hotel staff went above and beyond to be helpful, making my stay exceptional. The room seemed a bit cold initially, but it quickly warmed up, and the two queen beds were both comfy. I would recommend this hotel to anyone visiting Queenstown in the future.
Rooms
9.0
The rooms were exceptional, and the staff went out of their way to be helpful.
Service
9.0
The staff were lovely, supportive, and kind throughout my stay.
Location
8.0
The location was superb, with easy access to shops, eateries, and the lake.
Dining
8.0
The dining experience was varied and excellent, just what I needed after a long day.
Facilities
8.0
The hotel facilities were great and added to the overall positive experience.
Maurice
United Kingdom,
May
2023
8.0/10
The room, although not as depicted in the online photos, was tidy and spacious, offering a partial view of the lake and town. The location was convenient, with easy access to the lake and shops. The service was outstanding, with the staff being exceptionally friendly and accommodating. The dining experience was good value despite some minor issues. Overall, a great option for the price.
Rooms
8.0
The room was nice and tidy, big enough for both of us, with a partial view of the lake.
Service
9.0
The staff were super friendly and attentive, even going out of their way to assist with special requests.
Location
9.0
The location was perfect, within a 10-minute walk to the town center and with a slightly blocked view of the lake.
Dining
7.0
The dining offered good value and was a satisfying choice before venturing out for the day.
Facilities
7.0
The facilities were adequate for a comfortable stay.
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